The job recruitment process can be a challenge for both applicants and recruiters themselves. Applicants must find a suitable position, and recruiters must select the proper candidate. Also, reviewing countless applications and slow communication can make the whole process inefficient. Now optimizing talent acquisition, recruitment chatbots provide innovative solutions on all ends.
These chatbots use artificial intelligence (AI), machine learning (ML) algorithms and natural language processing (NLP) to adapt to conversations with applicants. The AI recruitment assistant provides instant communication, effectively narrowing in on the final candidate.
Then, what once was a complex multi-step ordeal can now be a seamless and more direct connection.
According to Forrester Research, 87% of CEOs want to modernize their HR departments by integrating AI chatbots. With these bots in place, recruitment professionals will have an easier time picking out the right person for the job.
As HR professionals post job listings and develop recruitment strategies, they already have their hands full of responsibilities. Recruitment chatbots take care of the latter end of the process, where potential leads engage with the bot as it asks them questions related to their desired position. The bot should ask about qualifications, skills, experience and salary requirements.
From this data, the bots help recruiters decide who is a viable candidate and who isn’t. They can aggregate this information, comparing applications side by side. This step helps visualize which candidate has the required background for the position — a process that would otherwise take recruiters days or weeks to work through.
Chatbots can also round up the candidate’s questions and inquiries. If it can’t answer them on the spot, the recruitment specialist can then follow up. Ultimately, the chatbot will weed out the serious candidates from unqualified ones and move the process onto the following stages — interviewing and onboarding.
On the applicant side of the process, applying for jobs is a commitment. It takes endurance and precision. However, if the job application isn’t straightforward or if the candidate doesn’t receive a reply, they’ll move on to something else.
Just as recruiters get the information they need from the chatbots, so do applicants. They can ask questions about the position’s details, requirements, benefits and salary. Moreover, this conversation happens in real-time as the ML and NLP algorithms process the dialogue and respond accordingly. Since AI is constantly evolving, these chatbots will continuously learn from success and errors in their responses.
In another study, 69% of respondents view instant answers as a priority during their job hunt. Thus, chatbots combine a creative form of engagement with instant communication — providing two selling points to draw talent in. With a straightforward process of submitting an application and then speaking with a bot, candidates receive the instant communication they desire.
After a hire, a chatbot can additionally support the onboarding process. If the new talent has any questions or concerns, they can first ask the bot. This step will save the time it would otherwise take to email supervisors, and the training can continue without interruption.
Two simultaneous factors are driving AI chatbot adaptation — modernization and unemployment.
According to a Digital Transformation Survey, 39% of tech companies developed new AI-based tech in 2019. This expansion has only increased in the past two years. In addition, as the United States continues to come down from April 2020’s record-high unemployment rate, recruiters need to stand out to draw in this pool of talent.
To adapt to these two factors, recruiters can implement a chatbot hiring process. This integration will help companies stand out in the crowd and shows a high level of adaptability. The implementation of chatbots shows that a firm uses technology to provide the best experience possible, putting satisfaction first.
However, to truly stand out, the best AI chatbots will have in-depth language processing skills. Humans are complex, and a bot won’t always be able to keep up with the way the language changes. Whether it’s slang or a different language, chatbots should evolve. Thus, the best recruitment processes must evolve as well.
With these tips in place, recruiters and candidates alike will benefit from the simplicity and immediate responses that chatbots provide. It optimizes the job hunting process on both ends, which helps the company find the right fit.
Though chatbot recruitment is still taking off, it’s a powerful tool that will undoubtedly become the next most significant recruitment trend.